Expert Oracle Enterprise Manager 12c by unknow

Author:unknow
Language: eng
Format: mobi, pdf
Tags: Computers, Databases, System Administration, General
ISBN: 9781430249382
Publisher: Apress
Published: 2013-06-19T04:00:00+00:00

Defect Diagnostics

Oracle Enterprise Manager offers a great solution for troubleshooting problems and diagnosing defects anywhere within the IT stack. The Support Workbench and Incident Manager are key components to EM12c capabilities for defect diagnostics.

The Support Workbench interacts with the advanced fault diagnostic infrastructure of the Oracle database for detecting, diagnosing, and resolving problems in the Exadata Database Machine. It offers an easy-to-use graphical interface to investigate reports and resolve the problems in the Exadata infrastructure. It helps minimize the time to resolve any problem by packaging diagnostic data using IPS, helping obtain a support request number, and uploading the IPS package to Oracle Support. It supports viewing and reporting of incidents with correlated packaging from the database, Automatic Storage Management (ASM) through to Exadata.

Figure 8-24 shows the Support Workbench for an Exadata cell. If there was an issue, you could gather all the files needed through this interface and report the incident to Oracle for resolution.

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